FAQ

Frequently Asked Questions

Find answers to common questions about our services.

How do I place an order?

Browse our catalog, select a product, and click 'Buy Now'. You'll be taken to our secure checkout powered by Stripe.

What payment methods do you accept?

We accept credit/debit cards, Apple Pay, Google Pay, Zelle, Venmo, Cash App, and cash for in-person transactions.

Where do you ship?

We ship to 55+ countries worldwide including USA, Canada, Mexico, Central America, Europe, Asia, and more.

What is your return policy?

Due to international shipping, returns are handled case-by-case. Contact us via email or WhatsApp to discuss your situation.

How do I book an appointment at Kimberly Nails?

Visit the Kimberly Nails section, go to 'Appointments', select your service, date and time. You can also sync with Google Calendar.

How does the rewards program work?

Earn points on every purchase and appointment. Points can be redeemed for discounts, free services, and exclusive perks.

Is my payment information secure?

Yes. All payments are processed through Stripe with PCI-DSS compliance. We never store your card details.

Do you offer digital services?

Yes! Guillén Digital Solutions offers web development, mobile apps, e-commerce platforms, and digital marketing.

Still have questions?