How long does international shipping take?

Standard shipping takes 7-15 business days, express shipping 3-7 business days, and Central America shipping 5-12 business days.

What is DDU shipping?

DDU (Delivered Duty Unpaid) means the customer may be responsible for paying import duties, customs fees, and local taxes upon delivery.

Which currencies do you accept?

We accept 15 currencies: USD, CAD, MXN, EUR, GBP, COP, BRL, ARS, CLP, PEN, GTQ, HNL, NIO, CRC, and BZD.

Shipping & Customs

Q: Which countries do you ship to?

We ship to 55+ countries including the United States, Canada, Mexico, all Central American countries (Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Belize), South America, Europe, and Asia-Pacific.

Last updated: February 2026

International Shipping

Ventas Guillen ships to over 55 countries worldwide, including all of Central America. We are committed to delivering our products to customers across the globe with reliable and trackable shipping services.

Regions We Ship To

North America: United States, Canada, Mexico (from $9.99 USD, 3-7 business days)
Central America: Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Belize (from $14.99 USD, 5-12 business days)
South America: Colombia, Brazil, Argentina, Chile, Peru, Ecuador, Venezuela, Uruguay, Paraguay, Bolivia (from $19.99 USD, 7-15 business days)
Europe: Spain, France, Germany, Italy, United Kingdom, Portugal, Netherlands, Belgium, Austria, Switzerland (from $24.99 USD, 10-18 business days)
Asia-Pacific: Japan, South Korea, China, India, Thailand, Philippines, Singapore, Malaysia, Indonesia, Vietnam (from $29.99 USD, 12-21 business days)

Shipping Times & Methods

Shipping times vary depending on the destination country and the shipping method selected at checkout.

North America: 3-7 business days. Starting from $9.99 USD.
Central America: 5-12 business days. Starting from $14.99 USD.
South America: 7-15 business days. Starting from $19.99 USD.
Europe: 10-18 business days. Starting from $24.99 USD.
Asia-Pacific: 12-21 business days. Starting from $29.99 USD.

Please note that shipping times are estimates and may be affected by customs processing, holidays, or unforeseen delays.

Customs Duties: DDU (Delivered Duty Unpaid)

All orders are shipped using DDU (Delivered Duty Unpaid) by default. This means that the customer (recipient) may be responsible for paying any import duties, customs fees, and local taxes that are assessed upon delivery to your country.

What Does DDU Mean for You?

The price you pay at checkout covers the product cost and international shipping only.
Your country's customs authority may charge import duties or taxes before the package is delivered to you.
These charges vary by country and are determined by your local customs authority, not by Ventas Guillen.
If you refuse to pay customs duties, the package may be returned to us and you may forfeit your order.

Central America Shipping

We ship to all 7 Central American countries: Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, and Belize. We accept payments in local currencies including GTQ (Quetzal), HNL (Lempira), NIO (Cordoba), CRC (Colon), and BZD (Belize Dollar) for price reference, with checkout processed in USD.

United States: De Minimis Threshold

Important: As of August 2025, the United States has implemented changes to the de minimis threshold (previously $800 USD). Under the updated rules, certain shipments that were previously exempt from duties may now be subject to import taxes and customs fees. We advise all US-based customers to be aware of these changes and to review the latest CBP (Customs and Border Protection) guidelines before placing an order.

Ventas Guillen is not responsible for any duties or taxes imposed by US customs authorities. Any such charges are the sole responsibility of the customer.

Taxes

Tax obligations vary depending on your location:

United States: Sales tax varies by state and is determined by state and local tax laws.
Central America: Import duties and local taxes (IVA/ISV) vary by country. Guatemala (12% IVA), El Salvador (13% IVA), Honduras (15% ISV), Nicaragua (15% IVA), Costa Rica (13% IVA), Panama (7% ITBMS), Belize (12.5% GST).
European Union: VAT (Value Added Tax) applies to shipments entering EU member countries. VAT rates vary by country (typically 19-27%).
Other Countries: Local taxes and import duties may apply according to each country's regulations.

HS Codes & Product Classification

All products shipped by Ventas Guillen are properly classified with Harmonized System (HS) codes. HS codes are internationally standardized numerical codes used to identify products for customs purposes. Proper classification ensures smoother customs clearance and reduces the risk of delays.

Customs Declaration

Every package shipped by Ventas Guillen includes a proper commercial invoice and customs declaration form. These documents contain:

Detailed description of the products
Declared value of the merchandise
Country of origin
HS code classification
Weight and dimensions of the package

Order Tracking

All shipments include a tracking number. Once your order has been shipped, you will receive an email with your tracking information. You can use this tracking number to monitor the status of your shipment from our warehouse to your doorstep.

Tip: Tracking updates may take 24-48 hours to appear after shipment. International tracking may show limited updates while the package is in transit between countries.

Questions About Shipping?

If you have any questions about shipping, customs, or your order, please don't hesitate to contact us via WhatsApp or email. We're happy to help.

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